Privacy Policy
lorenthavyquim is committed to protecting your privacy and handling your personal information with transparency and care.
Information We Collect
When you interact with lorenthavyquim's money mindset development platform, we collect various types of information to provide you with personalized financial education services and improve your learning experience.
- Personal identification information including name, email address, phone number, and postal address
- Financial goals, preferences, and mindset assessment responses you voluntarily provide
- Usage data including pages visited, time spent on platform, and interaction patterns
- Device information such as IP address, browser type, operating system, and device identifiers
- Communications you send to us including support requests and feedback
We do not collect sensitive financial information such as bank account numbers, credit card details, or investment account credentials. Our focus is on educational content and mindset development rather than financial transactions.
How We Use Your Information
Your information helps us deliver educational content tailored to your financial mindset development journey and maintain our platform's functionality.
Personalizing your learning experience, tracking progress, and providing relevant educational materials based on your goals and preferences.
Sending educational newsletters, course updates, platform notifications, and responding to your inquiries and support requests.
Analyzing usage patterns to enhance platform functionality, develop new features, and improve educational content quality.
Meeting regulatory requirements under Australian privacy legislation and maintaining records as required by law.
Information Sharing and Disclosure
lorenthavyquim operates with a principle of minimal information sharing. We only disclose your personal information in specific, limited circumstances that directly support your educational experience or meet legal requirements.
- Educational Partners: Trusted educational content providers who help deliver specialized financial mindset courses, subject to strict confidentiality agreements.
- Service Providers: Third-party companies that support our platform operations including email delivery, analytics, and customer support systems.
- Legal Requirements: When disclosure is required by Australian law, court order, or to protect our rights and the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with continued privacy protection.
lorenthavyquim never sells, rents, or trades your personal information to third parties for marketing purposes. Your educational journey and personal development remain private and confidential.
Your Privacy Rights Under Australian Law
As an Australian-based service, lorenthavyquim complies with the Privacy Act 1988 and Australian Privacy Principles. You have comprehensive rights regarding your personal information:
Request access to personal information we hold about you, including details about how it's used and shared.
Request correction of inaccurate or outdated information in your profile or educational records.
Request deletion of your personal information, subject to legal retention requirements and ongoing educational commitments.
Lodge complaints about privacy breaches with lorenthavyquim directly or with the Office of the Australian Information Commissioner.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We maintain comprehensive security measures to safeguard your data against unauthorized access, disclosure, or misuse.
- Industry-standard encryption for data transmission and storage using SSL/TLS protocols
- Regular security audits and vulnerability assessments of our platform infrastructure
- Access controls limiting staff access to personal information on a need-to-know basis
- Secure data centers located within Australia with physical and digital security measures
- Regular backup procedures to prevent data loss while maintaining security protocols
- Incident response procedures to address any potential security breaches promptly
Data Retention and Deletion
lorenthavyquim maintains clear policies regarding how long we retain your personal information and educational records.
Personal information and learning progress retained while your account remains active and for educational continuity purposes.
Account information retained for 3 years after last login, then automatically purged unless legal obligations require longer retention.
Course completion certificates and learning achievements retained for 7 years to support verification requests and continuing education.
Support communications and feedback retained for 2 years to maintain service quality and address follow-up inquiries.
You can request immediate deletion of your personal information at any time. We'll process deletion requests within 30 days, subject to legal retention requirements and any ongoing educational commitments you may have.
International Data Transfers
lorenthavyquim primarily stores and processes your information within Australia. However, some of our educational content providers and technical service providers may be located overseas.
- Educational content delivered through partnerships with providers in New Zealand and Canada
- Email delivery services processed through providers with Australian data residency requirements
- Analytics data processed by services maintaining equivalent privacy protections to Australian standards
- All international transfers comply with Australian Privacy Principles regarding cross-border data disclosure
Cookies and Tracking Technologies
lorenthavyquim uses cookies and similar technologies to enhance your platform experience and understand how our educational content performs.
Required for platform functionality, login authentication, and maintaining your session preferences.
Help us understand which educational content is most valuable and how to improve the learning experience.
Remember your settings, course progress, and customization choices for future visits.
Enable personalized educational content recommendations and relevant course suggestions.
Changes to This Privacy Policy
lorenthavyquim regularly reviews and updates this privacy policy to reflect changes in our services, legal requirements, and best practices for protecting your information.
We'll notify you of significant changes through email notifications and prominent notices on our platform. Minor updates will be posted here with updated effective dates. Your continued use of lorenthavyquim's services after changes take effect constitutes acceptance of the updated policy.
This privacy policy undergoes comprehensive review every 12 months, with interim updates as needed for regulatory compliance or service changes. The next scheduled review is January 2026.
Privacy Questions and Contact Information
If you have questions about this privacy policy or how lorenthavyquim handles your personal information, please contact our Privacy Officer:
EMF Robina
19 Robina Town Centre Dr
Robina QLD 4226, Australia
Email: privacy@lorenthavyquim.com
We respond to privacy inquiries within 5 business days and aim to resolve concerns within 30 days of receipt.